Changing one mind at a time: Influencing behaviour in legal KM projects

Together with co-author Shimrit Janes we published an article in the Ark Group’s latest publication called Legal Knowledge Management: Insights and Practice (link to the TOC and a sample). The article looks at crucial success factors of such change projects, but zooms in on the most daunting task: influencing people and Continue Reading

From knowledge management to knowledge networking

This presentation, given at the Legal KM Conference in London in May 2013, talks about these changes and challenges of introducing an enterprise social network in a professional (legal) environment and particular workstreams of a change acceleration programme. In the past, knowledge was treated as just another company asset, that Continue Reading

Second-wave adopters are coming! Are you prepared? Part III

[ I originally published this post on the Headshift blog in 2009. ] This is the 3rd part of a blog post looking at user adoption. Overview of barriers to introducing Enterprise 2.0 and user adoption Scrutinizing barriers to user adoption Thoughts on how to attract second-wave adopters In the previous post Continue Reading

Second-wave adopters are coming! Are you prepared? Part II

[ I originally published this post on the Headshift blog in 2009. ] This is the 2nd part of a blog post looking at user adoption. Overview of barriers to introducing Enterprise 2.0 and user adoption Scrutinizing barriers to user adoption Thoughts on how to attract second-wave adopters In the first post Continue Reading

Should knowledge retention be high on organizations’ agenda?

[ I originally published this post on the Headshift blog in 2008. ] Yesterday I stumbled across a post by Gordon Ross of Thoughtfarmer talking about a client where 50% of its staff is eligible to retire in the next eight years. What a massive brain drain! But we don’t even have Continue Reading